Contact Support
Our support team is here to help you get the most out of Cohort RWD. Choose the best way to reach us based on your needs.
Expected Response Times
| Priority | Description | Response Time |
|---|---|---|
| Critical | System down, unable to access platform | Within 1 hour |
| High | Major feature not working, significant impact | Within 4 hours |
| Normal | General questions, minor issues | Within 24 hours |
| Low | Feature requests, feedback | Within 48 hours |
Before You Contact Us
To help us resolve your issue faster, please have the following information ready:
- Your username and organization name
- A detailed description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if available)
- The browser and operating system you're using
Tip: Check our FAQ page first – your question may already be answered there!